Unit 5 - Section 2: 〜に違いない

Practice Quiz

Customer Service Japanese

Learn service industry language, complaint handling, and customer-facing communication patterns.

Polite Refusals and Apologies

Polite but firm refusals:
  • 申し訳ございませんが、こちらはちょっと難しいのですが… - "I sincerely apologize, but this is a bit difficult..."
  • 恐れ入りますが、その件けんはお応えできません。 - "I'm sorry to say, but we cannot assist with that matter."
Sincere apologies:
  • 大変申し訳ございませんでした。今後このようなことがないよう努めます。 - "We sincerely apologize. We will strive to prevent this in the future."

Offering Solutions (～かのようにいたします)

Helping customer/suggesting solutions:
  • このような場合ばあい、私たちは次のような対応をいたします。 - "In such cases, we would handle it as follows."
  • 代替案だいたいあんをご提案ていあんさせていただきます。 - "We would like to propose an alternative."

Thank You Expressions

Expressing gratitude professionally:
  • ご利用りよういただきありがとうございました。 - "Thank you for using our service."
  • このたびはご不便ふべんをおかけして申し訳ございませんでした。 - "We apologize for the inconvenience on this occasion."

Study Tips

Master Customer Service Japanese:
  • Empathy first: Acknowledge customer feelings before responding
  • Clarity: Express solutions clearly and respectfully
  • Follow-up: Always confirm understanding with customer
  • Professionalism: Maintain composure in difficult situations
Course Navigation
Study Tips
  • Read each example carefully
  • Practice pronunciation aloud
  • Create your own sentences to reinforce memory
  • Finish the section quiz